Refund Policy

Last Updated: February 3, 2025

This Refund Policy outlines the terms and conditions under which Polerivante ("we", "us", or "our") processes refund requests for our online workshop platform and educational services. By purchasing or enrolling in our services, you acknowledge and agree to this policy.

General Refund Principles

We are committed to providing high-quality educational content and workshop experiences. If you are not satisfied with your purchase, we offer refunds under specific circumstances as outlined in this policy.

Eligibility for Refunds

Workshop Enrollment Refunds

Refund eligibility for workshop enrollments is determined by the following criteria:

Full Refund: Requests submitted within 7 days of purchase and before accessing more than 20% of the workshop content or materials
Partial Refund: Requests submitted within 14 days of purchase with less than 40% content accessed, subject to a 25% administrative fee
No Refund: Requests submitted after 14 days of purchase or after accessing more than 40% of workshop content

Live Session Cancellations

For live interactive workshops and scheduled sessions:

Cancellations made at least 48 hours before the session start time are eligible for a full refund
Cancellations made between 24-48 hours before the session are eligible for a 50% refund or credit toward future sessions
Cancellations made less than 24 hours before the session are not eligible for refunds
No-shows without prior cancellation are not eligible for refunds

Subscription Services

For subscription-based access to our platform:

Monthly subscriptions may be cancelled at any time, with access continuing until the end of the current billing period
No refunds are provided for partial months or unused portions of monthly subscriptions
Annual subscriptions may be cancelled within 14 days of initial purchase for a full refund if less than 10% of content has been accessed
After the initial 14-day period, annual subscriptions are non-refundable but may be cancelled to prevent future renewals

Non-Refundable Items and Services

The following purchases are final and non-refundable:

Completed workshops or courses where certification or completion credentials have been issued
Downloadable materials, resources, or digital content that have been accessed or downloaded
One-on-one coaching or mentoring sessions that have been completed
Access to exclusive community forums or collaborative tools after participation
Bundle packages or promotional offers where partial content has been accessed
Gift certificates, vouchers, or promotional credits

Technical Issues and Service Interruptions

We strive to maintain reliable platform access and service quality:

If technical issues prevent access to purchased content for more than 48 consecutive hours, you may request a refund or service extension
Minor interruptions or temporary unavailability do not qualify for refunds
Compatibility issues with your personal devices or internet connection are not grounds for refunds
We will make reasonable efforts to resolve technical issues before processing refund requests

How to Request a Refund

To request a refund, please follow these steps:

Contact our support team at info@polerivante.com
Provide your order number, purchase date, and account information
Clearly explain the reason for your refund request
Include any relevant documentation or evidence supporting your request
Allow up to 5 business days for review and response

Refund Processing

Approval and Timeline

Once your refund request is approved:

Refunds will be processed within 7-10 business days of approval
Refunds will be issued to the original payment method used for purchase
Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account
You will receive email confirmation once the refund has been processed

Processing Fees

Please note that payment processing fees charged by third-party payment processors are generally non-refundable and may be deducted from your refund amount.

Account Access After Refund

Upon approval and processing of a refund:

Your access to the refunded workshop, course, or service will be immediately revoked
Any certificates, credentials, or completion records associated with the refunded content will be invalidated
Downloaded materials should be deleted from your devices, though we cannot enforce this technically
Your general account may remain active for future purchases unless you request account closure

Exceptional Circumstances

We understand that exceptional circumstances may arise. Refund requests based on:

Medical emergencies or serious illness
Bereavement or family emergencies
Unexpected financial hardship
Other significant life events

Will be reviewed on a case-by-case basis. Please contact us directly with documentation supporting your situation, and we will work with you to find a fair resolution, which may include refunds, credits, or extended access.

Dissatisfaction with Content

If you are unsatisfied with the quality or content of a workshop:

Contact us within the eligible refund period to discuss your concerns
We may offer alternative solutions such as access to different content, additional support, or modified learning paths
Refund decisions based on content dissatisfaction are made at our discretion and within the timeframes specified above
Subjective dissatisfaction alone may not qualify for a refund if you have accessed significant portions of the content

Disputes and Chargebacks

We encourage you to contact us directly to resolve any payment disputes:

Initiating a chargeback with your financial institution without contacting us may result in immediate account suspension
Unjustified chargebacks may result in permanent account termination and loss of access to all content
We will respond to legitimate disputes and work toward fair resolution
Evidence of service delivery will be provided to financial institutions in the event of disputed charges

Changes to Pricing

If we adjust pricing for workshops or services:

Price changes do not apply retroactively to existing purchases
No refunds will be issued if content is later offered at a reduced price
Promotional pricing and discounts are subject to specific terms and conditions

Group Enrollments and Corporate Purchases

Special terms apply to bulk purchases and corporate training programs:

Refund policies for group enrollments are specified in separate agreements
Corporate purchases may have customized refund terms based on the service agreement
Contact our corporate services team for information about enterprise refund policies

Modifications to This Policy

We reserve the right to modify this Refund Policy at any time:

Changes will be posted on this page with an updated revision date
Material changes will be communicated via email to registered users
Your continued use of our services after changes constitutes acceptance of the updated policy
Refund requests are governed by the policy in effect at the time of purchase

Contact Information

For questions about this Refund Policy or to request a refund, please contact us:

Email: info@polerivante.com
Phone: +27218544310
Address: Shop No.4 Vereeniging Johannesburg, 1930, South Africa

Our support team is available to assist you and will respond to refund requests within 5 business days.

By using our platform and services, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.